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Returns & Exchanges
At Hey Bear Sensory Store, we want you and your little ones to love every item; if you are not completely satisfied, you can return your sensory-friendly fashion within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Ensure items are unworn, unwashed, and in their original packaging with all sensory-friendly tags still attached.
3
Ship It Back
Print your prepaid shipping label provided by the portal and drop your package off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the return, we will process your refund to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing